How to be a good landlord

08 January, 2025

Being a landlord is more than just owning a property and collecting rent. It involves ensuring tenants' safety, creating a pleasant living environment, and managing your investment effectively. Successful landlords find a sweet spot between professionalism and empathy, helping tenants value and respect their homes.

If you’re looking to become a landlord that tenants appreciate, here are some practical tips to guide you.

1. Maintain Your Property

To be a great landlord you need a clean, safe, and well-maintained property. Tenants are more likely to stay long-term when they see that you care for the space they call home. Conduct regular inspections to spot potential issues such as leaks, faulty wiring, or broken appliances. For example, UK winters can cause pipes to freeze, so insulation and proper heating system maintenance are necessary.

Upgrades like energy-efficient lighting or modern kitchen appliances not only increase property value but also attract high-quality tenants.

2. Communicate Effectively

Open, respectful, and clear communication builds trust between landlords and tenants. Respond promptly to tenants’ inquiries, whether about maintenance issues or lease terms. Regular updates on repairs or property changes keep tenants informed and reduce misunderstandings.

Good communication resolves immediate problems and fosters a strong rapport, making it easier to navigate challenges, such as late rent payments or disputes.

3. Understand and Respect Tenant Rights

UK landlords must comply with regulations like the Tenant Fees Act and the requirement for proper notice (at least 24 hours) before accessing the property. Familiarise yourself with tenants’ right to privacy and deposit protection rules to avoid disputes. Stay updated on legislation like the Renters' Reform Bill to ensure compliance and build trust with tenants.

4. Set Fair Rent Prices

Determining the right rental price can be challenging. Pricing too high may deter potential tenants, while too low might affect profitability. Research local market rates to set a competitive price.

Regularly review rents to align with market conditions. Avoid arbitrary increases to maintain goodwill. Online tools can provide insights into average rent for specific areas in the UK.

5. Draw Up a Tenancy Agreement

A detailed tenancy agreement outlines expectations and reduces misunderstandings. Include terms on rent payments, pet policies, maintenance responsibilities, and notice periods.

Take time to review the agreement with your tenant before signing to ensure clarity and prevent disputes. Consider offering an easy-to-read version of the lease terms, especially for first-time renters.

6. Be Proactive with Repairs and Maintenance

Neglecting repairs is one of the quickest ways to lose good tenants. Promptly address maintenance issues like leaking taps or faulty heating systems to prevent escalation and ensure tenant satisfaction. Equally important is the seasonal maintenance like gutter cleaning before autumn leaves cause blockages and gas safety checks.

7. Offer Flexibility Where Possible

Even good tenants might face temporary setbacks, such as job loss or illness. While enforcing lease terms is important, showing flexibility—like granting a one-time rent extension—builds trust and loyalty. Offering short-term rental extensions or alternative payment plans can be especially helpful during economic uncertainties.

8. Engage a Property Manager When Necessary

Managing multiple properties or tenants can be overwhelming. A property manager can handle tasks like tenant screening, rent collection, and maintenance, ensuring your property is well-managed and tenants’ concerns are promptly addressed.

9. Prepare a Warm Welcome

First impressions matter. Ensure the property is clean, functional, and ready for use before tenants move in. Provide a small welcome pack with local amenities and essential items (e.g., a toolkit for small fixes) to make tenants feel at home.

This thoughtful gesture sets a positive tone and shows you care about their experience.

10. Remain Professional in Tough Circumstances

Not all interactions will be smooth. Whether discussing late payments or resolving disputes, maintain professional decorum. Focus on facts and calmly work towards solutions rather than assigning blame.

Remaining professional in difficult situations helps resolve conflicts effectively and builds your reputation as a fair and reasonable landlord.

The Benefits of Being a Good Landlord

Prioritising your tenants' well-being alongside your investment can create a mutually satisfying rental experience. This approach attracts reliable tenants, reduces turnover, and minimises disagreements. Benefits include consistent rental income, lower maintenance costs, and a more rewarding experience as a property owner.

For tailored property management solutions, consider seeking guidance from experienced professionals who understand the UK rental market.